Conflict management is simply doing the right thing at the right time for the right reasons in the right way. Knowing how can save the day; not knowing how can sink the ship.

We offer a lively interactive workshop teaching the skills to identify, manage and resolve conflict, transforming competition into collaboration by facing it confidently and fearlessly. Interactive exercises explore three proven methods for analyzing conflict in real-life, real-work, real-conflict situations, with an emphasis on listening, perception checking and testing.